Shipping, Returns & Refund Policy

Shipping

Shipping Addresses

It is your responsibility to provide an accurate shipping address.

I will ship your order to the shipping address that you provide. So, I cannot responsible for shipments that are delayed, lost, or misdirected due to an inaccurate or incomplete address being provided.

If additional shipping charges are accrued because of an incorrect or incomplete address (e.g. if a shipment is returned, and I will incur additional fees to reship it), those additional costs will be your responsibility. If you decline to pay those additional costs, my return policy (outlined below) will apply.

Incorrect or Missing Items

If I make a mistake and send you the wrong item(s), or if I inadvertently do not include an item that your ordered in the package I send you, it is my responsibility to correct this error at no charge to you.

I will promptly pack up and ship out the maps that your are missing, using the same shipping address and shipping method that you originally selected at checkout.

Late Packages

The delivery dates specified at checkout are estimates only.

Since the shipping carriers I use won't issue a refund for a late package, I typically can't offer you a refund either. My apologies!

Exception:

If you email me at jeff@mapsbyjeff.com before placing an order, and you tell me that you "need a guaranteed delivery date", I will let you know:

  • If I can guarantee delivery by the date you specify, and
  • What shipping option you will need to select at checkout for me to guarantee that delivery date

If I tell you that I can guarantee delivery by a particular date, and you do the following:.

  • You order by the cutoff time listed on my website (typically 3:30PM), and
  • You select the shipping option I specified

I will take full responsibility for your package arriving no later than the guaranteed delivery date we discussed. If your package arrives after that date, then I will refund your shipping cost in full.

Lost Packages

I take full responsibility for the safe delivery of your maps to your shipping address.

If more than 3 business days have lapsed after the expected delivery date for your package, and there is no indication that it is still en route to you, I will consider that package to be lost.

Once I have determined that a package is lost, I will promptly reship your order at no expense to you, using the same shipping address and shipping method that you originally selected at checkout.


Returns & Order Cancellations

I want you to be completely satisfied with everything you purchase from me.

For that reason, I display complete copies of most maps on my website. Please review them carefully before purchasing.

If you are unclear on anything, you can email me at jeff@mapsbyjeff.com in advance of placing your order and I'd be happy to answer any questions you have.

Nonetheless, I appreciate that in some cases you may wish to return, exchange or modify your order after placing it.

There are specific policies that vary based on what you've ordered (listed below), but in all cases you will be responsible for any sunk costs (e.g. credit card processing fees, bank fees, packaging costs, shipping costs, etc) that I have incurred as the result of your order.

This means that:

  • The cost of processing your order (e.g. credit card or bank fees) will be deducted from your refund
  • If your order was shipped out before it was cancelled, shipping and packaging costs will also be deducted from your refund. If your order qualified for free shipping, this deduction will be equal to the actual cost that I incurred to ship your order to you.

Exception: If your order is cancelled because I was unable to fulfill it (e.g. I realized that I didn't have a product in stock after you ordered), then I am responsible for any sunk costs.

Folded Maps

You have 30 days after receiving your map(s) to request a return.

To start a return, you can contact me at jeff@mapsbyjeff.com

Returns work as follows:

  • The map(s) must be in the same condition that you received them in – unused, undamaged, and in their original packaging
  • You must return the map(s) at your own expense. I encourage you to use a service with a tracking number and insurance
  • The map(s) must be received with 30 days of the date that your return was initiated
  • If you have downloaded digital copies of any of these map(s), you must destroy all copies of them which you have downloaded, and confirm to me that you have done this
  • As specified above, any sunk costs will be deducted from your refund
  • Once I have received your returned map(s), and have verified that they are in the same condition you received them in, you will receive a refund to your original method of payment. It may take up to 10 business days for the payment processor to process your refund.
Maps Not Returned in Their Original Condition

If I receive your return, but determine that the map(s) have are not in their original condition (i.e. they are used or damaged), they will not be eligible for a refund.

If that happens I will email you and ask if you would like me to return the map(s) to you at your expense, or whether you would like me to recycle them.

If you do not reply within 30 calendar days of my notice, or you elect to have them returned to you but fail to pay for return shipping within that same period, you will be deemed to have requested that they be recycled rather than returned.

Other Products (Unfolded Maps, Digital-Only Maps, Custom Maps, etc)

These items are not eligible for a refund.